Documentation / Locations / Emergency situation / Emergency

Emergency situation / Emergency

Introduction and orientation

Emergency content for screens in a Location, its activation and manual deactivation.

What Emergency changes

Emergency gives an emergency visual priority over normal campaigns and applications in the selected Location. It can display a missing-person notice or important safety information. A device changes its display after receiving and processing the configuration and required content.

Steps and settings

A disconnected device cannot receive a new activation or deactivation until its connection is restored. It may therefore continue showing the previously delivered state. Do not assume that every screen switches simultaneously or within a guaranteed delivery time.

Prepare and activate the emergency visual

  1. Open the required Location and its Emergency section. Check that you have selected the right location.
  2. Use a supplied system visual, or click + and choose your own image from the media library; upload a new file to the library first. For example, the image can contain a missing person’s photograph and instructions for the public.
  3. Select the visual and confirm activation. You need permission to activate an emergency; adding custom images requires separate permission.
  4. Check device connectivity and the actual display. Once the device receives the configuration and loads the visual, only the emergency visual is shown: normal campaigns and apps are hidden, and touching the screen cannot open the menu.

Recognising the active state

  • Location and device lists: affected entries are highlighted in red.
  • Location details: the active-emergency notice includes a Deactivate button.
  • Device details: Deactivate in location opens the relevant location, where the emergency is ended.
  • After deactivation: once the change arrives, normal operation resumes according to the settings and published content that are currently valid.

Related topics and next steps

Verify the result through remote preview or on site. End Emergency manually and check that normal content returns.

  • LocationsOrganise devices by physical location, configure their operating settings and activate an emergency scenario for the entire Location when needed.

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